"Hi, this is _______ with McAfee. How can I help you?"
"Hi, I just realized that you charged $69.99 to my credit card and I wasn't sure why?"
"Okay, sir, if I could just get some information to verify the account. To what card was this charged?"
"Um, I've actually cut up the card recently, so I don't know the card number. I just have my credit card statement which only shows the last 6 digits."
"Okay, sir, how about a telephone number?"
"Um, try this one ---/---/----."
"Okay, sir, that number is not in our system. Do you have another number?"
"How about ---/---/----."
Silence.
"Okay, sir, that number is not in our system either."
Silence.
"Um, is there any other way of accessing my account that you just charged $69.99?"
Silence. I hear the sound of pages turning in the background.
"Yes, sir. Can you give me a valid email address?"
"Uh, how about --------@yahoo.com?"
"Okay, there is a McAfee account on that email address but it is valid through 2011 and there have been no charges to it."
"Um, you just charged me $69.99."
"Okay, sir, do you have another valid email address?"
"You can try ---------@yahoo.com."
Silence.
"Okay, sir, that account did have an automatic renewal option which is why you were charged $69.99."
"Oh, okay, can we take that off?"
"The automatic renewal?"
"Yes."
"Okay, sir, I've taken care of that. Will there be anything else today?"
"No, I don't think . . . wait. How much longer does that keep me protected?"
"Well, actually sir, you have also have a special offer with Dell that covers you for three years and goes through 2012."
"What? Then what was I just charged for?"
"You were charged for the automatic renewal."
"So I'm covered twice on one computer."
Silence.
"Yes, sir."
"WHY WOULD I NEED TWO SUBSCRIPTIONS?"
Silence.
"Sir, what would you like me to do with your second subscription?"
"What are my options?"
"You can transfer it to a friend or relative, you could . . ."
"Could I just get my money back?"
Silence.
"Okay, sir, your refund of $69.99 has been processed."