Thursday, March 18, 2010

Pulling Out My Hair

"Hi, this is _______ with McAfee. How can I help you?"

"Hi, I just realized that you charged $69.99 to my credit card and I wasn't sure why?"

"Okay, sir, if I could just get some information to verify the account. To what card was this charged?"

"Um, I've actually cut up the card recently, so I don't know the card number. I just have my credit card statement which only shows the last 6 digits."

"Okay, sir, how about a telephone number?"

"Um, try this one ---/---/----."

"Okay, sir, that number is not in our system. Do you have another number?"

"How about ---/---/----."


"Okay, sir, that number is not in our system either."


"Um, is there any other way of accessing my account that you just charged $69.99?"

Silence. I hear the sound of pages turning in the background.

"Yes, sir. Can you give me a valid email address?"

"Uh, how about"

"Okay, there is a McAfee account on that email address but it is valid through 2011 and there have been no charges to it."

"Um, you just charged me $69.99."

"Okay, sir, do you have another valid email address?"

"You can try"


"Okay, sir, that account did have an automatic renewal option which is why you were charged $69.99."

"Oh, okay, can we take that off?"

"The automatic renewal?"


"Okay, sir, I've taken care of that. Will there be anything else today?"

"No, I don't think . . . wait. How much longer does that keep me protected?"

"Well, actually sir, you have also have a special offer with Dell that covers you for three years and goes through 2012."

"What? Then what was I just charged for?"

"You were charged for the automatic renewal."

"So I'm covered twice on one computer."


"Yes, sir."



"Sir, what would you like me to do with your second subscription?"

"What are my options?"

"You can transfer it to a friend or relative, you could . . ."

"Could I just get my money back?"


"Okay, sir, your refund of $69.99 has been processed."

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